Help

A list of RRZE HelpDesks can be found at the RRZE HelpDesk .

A Collection of Frequently Asked Questions about Identity Management (IdM) can be found at the FAQ of the RRZE HelpDesk system (German only) .

Your central online access to FAU services

The identity management (IdM) system manages access to numerous services at Friedrich-Alexander-Universität Erlangen-Nürnberg.

It is also used to centrally manage the personal data and accounts of all FAU members for the entire duration of their studies or employment.

Students, staff, guests - in other words, all FAU members.

• Activating and managing University services such as
  • Wireless LAN (e.g. eduroam)
  • E-mail
  • FAUcard
  • mein campus
  • University Library
  • Single Sign-On (e.g. for StudOn)
• Reviewing personal details - Your personal data stored in the IdM (name, address,....)
• Self registration for our university program (student applicants)
  

  -> https://www.idm.fau.de/go/signup/create/student

Every new University member must activate their account at -> www.idm.fau.de to begin with.
Your will receive the details you need to do so in an information letter from the Student Records Office (for students) or upon presenting photo ID at one of the RRZE help desks.

Activating your IdM account:

1. Accept the general terms of use.
2. Choose a security question for password recovery.
3. Choose a central password for all central services.
4. Choose a recovery e-mail address in case you forget your password.

Form for IdM Guests (and others) customer requests:

-> IdM Guest request form - This form is to be filled and sent to one of the RRZE Helpdesk-Systems.

All user groups/types can be seen at -> https://www.idm.fau.de/dsms/docs/affiliations

The FAUcard is FAU's all-in-one smartcard and is used as:

• Student/Staff ID
• Restaurant card
• Card for electronic access control
• University Library card
• Time tracking ID

The organisation and administration platform 'mein campus' gives students access to the most important documents and relevant services.

This includes:

• Electronic managment of degree programmes and courses with application for examinations.
• Viewing examination results
• Printing confirmations
• Information on the current status of the degree programme

All FAU students and staff are given an official FAU e-mail address with an inbox.

Many locations in Erlangen and Nuremberg have wireless Internet access. Students and staff can use these networks free of charge.

-> www.rrze.fau.de/dienste/internetzugang/wlan

Using eduroam is possible via IdM.
With their IdM user name, all staff and students at participating institutions and universities can sign on and use the Internet.

-> www.eduroam.org

...is the central sign-on service for all of the University's online services -> www.sso.fau.de

It lets users access the following (and more):

• StudOn - FAU's e-learning platform
  -> www.studon.fau.de
• the FAU video portal
  -> www.fau.tv
• the FAU blog service
  -> www.blogs.fau.de
• the Virtual University of Bavaria (vhb)
  -> www.vhb.org

There are computer rooms in many locations at all faculties in Erlangen and Nuremberg; they can be used with an IdM user account.

-> www.fau.de/infocenter/service/computerraeume.shtml